Terms & Conditions DLY VIP:
5. The confirmation email is your booking. This must be presented to the driver or agent for both the outbound and return journey.
6. The arrival and collection addresses on your ticket are the address where you will be delivered and collected. If you wish to change these or any other details, you must communicate this directly to us in writing by email or fax 2 days before the date of travel. Any changes to a booking may be subject to additional charges.
7. Clients have the right to cancel a booking by email or telephone. For any cancellation made by the Customer, the following cancellation charges will apply: More than 12 hours before the transfer, we will refund 100% of the money paid by the customer. Less than 6 hours before the transfer, the penalty is equal to 50% of the total fare. Less than 3 hours before the transfer, no refund will be given as we cannot change this transfer time for another client at short notice.
8. Customers are limited to two pieces of luggage, including one golf bag. Excess baggage must be declared at the time of booking. In the event that the client has excess baggage, DLY VIP reserves the right to claim excess baggage allowance or refuse to transport the items.
9. DLY VIP reserves the right to refuse to transport (and to delegate to its drivers) any person who is considered to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle.
10. Passengers are not allowed to take (any kind of weapons/drugs/animals) into our vehicles.
11. Smoking is prohibited in DLY VIP vehicles.
12. DLY VIP will use all reasonable means to ensure that its vehicles arrive on time for the start of the hire period and reach their destination on time. DLY VIP will not accept any responsibility for any delays caused by reasons beyond its control. Vehicles are fully insured for passenger and third party damages according to Turkish law. However, although every care is taken, customers' goods are carried entirely at their own risk and no liability can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance.
13. DLY VIP will endeavour to transport the passenger to the destination shown on the confirmation document with the least inconvenience and discomfort. However, circumstances beyond our control may prevent us from fulfilling this responsibility. The following are examples of circumstances beyond our control:
- accidents causing delays in the vehicle
- restricted vehicle access
- exceptional or severe weather conditions
- to comply with the demands of the police
- deaths and accidents on the road
- vandalism and terrorism
- unforeseen traffic delays
- industrial action of third parties
- the vehicle being held or delayed by a police officer or government official other circumstances affecting passenger safety.
14. If DLY VIP is unable to deliver its passengers to their confirmed destinations for any reason within our control, DLY VIP will provide suitable transport such as another bus, train, private vehicle, taxi, etc. The cost incurred by DLY VIP for alternative transport to reach the passenger's ticketed destination will not exceed the cost of travelling by taxi to that destination.
15. LATE ARRIVALS
Flight Delay - If your flight is delayed and waiting for you jeopardises our obligations to the other passenger(s), we may need to leave the airport prior to your arrival. In this case, we will make every effort to accommodate the passenger(s) on the next available transfer if possible, but this may require some waiting on your part. We are not responsible for the consequences of delays on the part of the airline or passenger(s), rescheduling of flight schedules, change of flight routes or flight cancellations. If the transfer service is unable to collect the passenger(s), any refund claim must be directed to the airline concerned.
Airport Arrival Delay:
We kindly ask you to inform us by telephone about delays in baggage collection or lost baggage which may cause a delay in your booked transfer. A passenger who fails to inform us of the delay may miss their transfer as they will be assumed not to have travelled and will be charged in full without refund. At the airport, the driver will wait for up to one hour after the passenger(s) flight arrival time. After this time, the driver will try to transfer the late arriving customer, but will accept no responsibility if this is not possible. We do not refund passengers who miss their booked service and are unable to travel or decide not to travel on the next available service (you can use the same ticket to travel on the next available transfer at no extra charge).
LUGGAGE - Each passenger can carry one piece of hand luggage and one piece of "checked baggage".
16. Antalya Airport - Meeting point
Look for a sign with your name on it in the arrivals hall of Antalya airport.
You can meet our driver in the arrivals hall just after the sliding doors of Antalya airport.
In case you do not see your driver at the airport, please call the emergency number +90 542 475 30 61.
Please note that one (1) hour after the landing of your flight, without prior notification of any delay to DLY VIP by email or phone, you will be classified as NO SHOW for international flights and 45 minutes for domestic flights.
17. Nothing can affect the legal rights of consumers.
18. Turkish Law shall govern these conditions in all respects.
